Privacy Policy
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
job titles
contact preferences
billing addresses
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is needed primarily to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, which we record in log files (e.g., your IP address, device information, browser type, date/time stamps, pages viewed, etc.).
Device Data. Information about your computer, phone, tablet, or other device you use to access the Services (e.g., IP address, device and application identification numbers, browser type, location, and operating system).
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties. Examples of information we receive from other sources include mailing addresses, job titles, email addresses, phone numbers, and social media profiles.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues.
To send administrative information to you. Details about our products and services, changes to our terms and policies, and other similar information.
To fulfil and manage your orders. We may process your information to manage your orders, payments, returns, and exchanges.
To request feedback. We may process your information when necessary to contact you about your use of our Services.
To send you marketing and promotional communications. If this is in accordance with your marketing preferences. You can opt out of marketing emails at any time.
To deliver targeted advertising to you. We may develop and display content and advertising tailored to your interests, location, etc.
To protect our Services. Including fraud monitoring and prevention.
To identify usage trends. We process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns.
To save or protect an individual's vital interest. Where necessary to prevent harm.
To improve animation and digital content services. We analyse user interactions to refine and enhance our animations and digital content.
To personalise content recommendations. Tailoring content suggestions based on user engagement and preferences.
To protect intellectual property. Monitoring activity to prevent unauthorised use or duplication of MoveUp Studio’s creative assets.
To optimise project collaboration. Streamlining workflows and improving communication with clients.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information. They cannot do anything with your personal information unless we have instructed them to do it. Examples include:
Ad Networks
Cloud Computing Services
Communication & Collaboration Tools
Data Analytics Services
Data Storage Service Providers
Retargeting Platforms
Sales & Marketing Tools
Social Networks
Website Hosting Service Providers
Testing Tools
Performance Monitoring Tools
We may also share or transfer your information in connection with any merger, sale of company assets, or acquisition of all or a portion of our business.
We may also share your information with our business partners to offer you certain products, services, or promotions.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also allow third parties and service providers to use tracking technologies for analytics and advertising.
To the extent these tracking technologies are deemed to be a “sale”/“sharing” of personal information under applicable US state laws, you can opt out by following the instructions under DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?.
For more details on how we use cookies, see our Cookie Notice.
Google Analytics: We may share your information with Google Analytics to track and analyse use of the Services. Google Analytics may include Remarketing, Demographics, Interests Reporting, etc. You can opt out by visiting https://tools.google.com/dlpage/gaoptout.
6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in New Zealand. If you are accessing our Services from outside New Zealand, please be aware that your information may be transferred to and stored by us in facilities of third parties with whom we share personal information.
If you are a resident in the EEA, UK, or Switzerland, these countries may not necessarily have data protection laws as comprehensive as your own, but we will take all necessary measures to protect your information.
We use the European Commission’s Standard Contractual Clauses where needed. Similar protections are used with our third-party providers.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary unless otherwise required by law.
We keep your personal information for only as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your information for longer than 2 years.
Once we have no ongoing legitimate business need, we will either delete or anonymise your information. If not possible, we will securely store and isolate it until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable security measures designed to protect your personal information. However, no transmission over the Internet can be guaranteed 100% secure, so we cannot promise or guarantee that hackers or cybercriminals will not be able to defeat our security. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to minors.
Children’s Privacy
MoveUp Studio creates animation and digital content for businesses and individuals, including projects that may feature children. However, our services are intended for general audiences, and we do not knowingly collect personal data directly from children under 18.
If a parent or guardian provides us with information about their child as part of a project request, we assume they have given consent for its use in that project. We only collect and use this information for the agreed-upon work and do not store it beyond what is necessary to complete the project.
If you have any concerns about children’s data, please visit our Contact Page to reach us.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your geographical location, you may have certain rights regarding your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain data protection rights (e.g., to request access, rectification, or erasure, to restrict processing, and to data portability). You may also have the right to object to processing.
We will consider and act upon any request in accordance with applicable laws.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you can complain to your Member State data protection authority or the UK data protection authority. If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent
If we rely on your consent to process your personal information, you may withdraw that consent at any time by contacting us. However, this will not affect any processing that took place before its withdrawal, and where applicable law allows, it will not affect processing under non-consent grounds.
Opting out of marketing
You can unsubscribe from our marketing or promotional communications by clicking “unsubscribe” or by replying “STOP”/“UNSUBSCRIBE” to SMS messages. We may still communicate for non-marketing purposes (e.g., account, service, or product updates).
Cookies and similar technologies
Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. This may affect certain features of our Services.
If you have questions or comments about your privacy rights, you may email us at gregori@moveup.co.nz.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature that you can activate. No uniform technology standard for recognizing DNT signals has been finalized, so we do not respond to them currently.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of certain U.S. states, you may have rights regarding access to and control over your personal information.
Depending on your state, you may have the right to request access to specific personal information, correct inaccuracies, delete your information, or opt out of targeted advertising (“sharing” under California law), among other rights. You can exercise these rights by submitting a data subject access request or emailing gregori@moveup.co.nz.
California "Shine The Light" Law
California residents may request information about our disclosures of certain personal data to third parties for direct marketing. To make such a request, please submit it in writing using the contact details in HOW CAN YOU CONTACT US ABOUT THIS NOTICE?.
13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country where you reside.
Australia and New Zealand
We collect and process your personal information under Australia’s Privacy Act 1988 and New Zealand's Privacy Act 2020. You have the right to request access to or correction of your personal information at any time. If you believe we are unlawfully processing your personal information, you can submit a complaint to the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner.
Republic of South Africa
You also have the right to request access to or correction of your personal information. If unsatisfied with the manner in which we address any complaint, you may contact The Information Regulator (South Africa).
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: You may have additional rights based on the country where you reside.
Australia and New Zealand
We collect and process your personal information under Australia’s Privacy Act 1988 and New Zealand's Privacy Act 2020. You have the right to request access to or correction of your personal information at any time. If you believe we are unlawfully processing your personal information, you can submit a complaint to the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner.
Republic of South Africa
You also have the right to request access to or correction of your personal information. If unsatisfied with the manner in which we address any complaint, you may contact The Information Regulator (South Africa).
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at gregori@moveup.co.nz or contact us by post at:
MOVEUP LIMITED
472 Riddell Road, St Heliers
Auckland, Auckland 1071
New Zealand
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or U.S. state of residence, you may have the right to request access to, correct, or delete the personal information we collect from you. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.